JPE Industry Insights | From Sales to Professional Consultant

In the customer selection process, JPE is not just a product supplier but a consultant who provides professional advice. Our core responsibility is to select the most suitable product from the product catalog based on the explicit specifications provided by the client.



JPE does not get involved in the client's system design, but we do provide detailed information on all components so that clients can incorporate this information into their design considerations. Therefore, JPE's role can be summarized as:

• Providing Professional Advice：
We analyze the advantages and disadvantages of different materials for the client's specific application environment and various working conditions (such as high/low temperature and different liquid concentrations).

• Confirming Product Specifications：
We ensure that the specifications of the products we provide fully comply with the requirements agreed upon by both parties.

• Assisting with Contract Adjustments：
If our suggestions prompt a client to modify their design, we will help them make the appropriate adjustments to the contract specifications to ensure that the rights and responsibilities of both parties are clearer.

How to Handle Vague Requirements and Mitigate Potential Risks?

1. Provide Explicit Specifications:：
Proactively communicate with the client to understand all the required specifications as thoroughly as possible, such as detailed information on chemical conditions, temperature, pressure, and liquid concentration.

2. Select Based on Specifications：
Use the explicit specifications to screen and select the most suitable product from JPE's product line.

3. Confirm Consistency in Agreement：
Reconfirm that the specifications of the selected product are completely consistent with the contract content to protect the rights and interests of both parties.

Through this rigorous process, we can not only help users find products that genuinely meet their needs but also protect the rights of both parties. By providing detailed information, we enable JPE's clients to make more comprehensive design decisions, ultimately clarifying responsibility and improving service quality.



Excellent customer service is a core advantage and tradition at JPE. Good service is not about blindly satisfying all client requests but rather providing correct guidance based on professional knowledge.



We adhere to the principle of "not intervening in design, but providing advice", ensuring that the selection process for each project is rigorous and transparent. By doing so, we can help clients find products that truly meet their needs, ultimately achieving a mutually beneficial outcome.